Contact
Talk to us.
Most questions are already answered — if yours isn’t, pick the path below and it will reach the right people.
Customers
Get the app, find participating locations, or ask about your balance, top-ups and refunds.
Get the App→Businesses
Bring LookPay to your business, talk about plans and pricing, or ask about integration.
For Businesses→Already answered
Safety, biometrics, privacy, top-ups, refunds and fees — most enquiries are covered here.
Read the FAQ→Data & privacy
Access, correction, deletion or portability requests, and any question about how we handle your data.
privacy@lookpay.appLost or stolen phone
Block the app immediately — no further payments can be authorised from that device. Report it as soon as you can, as losses arising before a block is confirmed are treated as yours under our terms.
security.lookpay.app→LookPay Limited is registered in Ireland, with its operational base in Letterkenny, County Donegal.